Catherine Morrison, The Canadian Press

Industry News

CRA aiming to hire 1,700 call centre staff ahead of busy tax season

December 11, 2025 Catherine Morrison, The Canadian Press
Industry News

Get bad advice from CRA? You’re out of luck, taxpayer

October 22, 2025 Catherine Morrison, The Canadian Press, IE Staff
Research and Markets

CRA call centres gave too many taxpayers bad advice, auditor general says

October 21, 2025 Alessia Passafiume, The Canadian Press, Catherine Morrison, The Canadian Press
Industry News

CRA reports progress as call centre improvement plan hits 50-day mark

October 17, 2025 Catherine Morrison, The Canadian Press
Industry News

CRA says it’s hiring more call centre staff, using AI to improve services

September 19, 2025 Catherine Morrison, The Canadian Press
Industry News

Federal government says emails, phone numbers accessed in cyberattack

September 10, 2025 Catherine Morrison, The Canadian Press
Industry News

Feds say they’ve found almost 500 ways to cut red tape

September 8, 2025 Catherine Morrison, The Canadian Press